The most popular Trinity Bahrain model experience

2022-07-23
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Sany "Bahrain mode" experience 2: Service surpasses European and American brands

Sany "Bahrain mode" experience 2: Service surpasses European and American brands

China Construction Machinery Information

Guide: Ou Wangchun, Sany international service engineer. As a junior, he has worked in Bahrain for nearly 9 years. According to him, at present, Sany's service ability and response speed have been fully recognized by customers. In terms of staffing, in addition to him, the agency also has two Indian Service Engineers

ou Wangchun, Sany international service engineer. As a junior, he has worked in Bahrain for nearly 9 years. According to him, at present, Sany's service ability and response speed have been fully recognized by customers. In terms of staffing, in addition to him, the agency also has two Indian service engineers; In terms of hardware configuration, it has 1 parts warehouse and 2 service vehicles, which can arrive at the service site within 30 minutes

during his first service in Bahrain, ouwangchun suffered a lot from the tropical desert climate. "When I first arrived in Bahrain, in order to do a good job of service, I sometimes had to carry out maintenance under the scorching sun, so as to rush the construction period and solve urgent problems for customers." For this reason, ouwangchun's skin has darkened a lot after a few months

"it is mainly caused by peeling under the scorching sun." Speaking of his skin color, ouwangchun smiled, "this is more in line with the local skin color. We should also localize it." This optimistic attitude helped him to tide over difficulties

one service that impressed him deeply was during Ramadan in 2008. On that day, guoxiaochen, a customer of Haji Hassan readymix company, introduced the project situation. He could reverse pump and wash the pipe, and needed to replace a solenoid valve. Because the towing pump was under construction in Bahrain financial port, it was constructed at the seaside. At that time, the ground temperature had reached 55 ℃. Ouwangchun found that the Sany towing pump had reached a height of more than 170 meters and the pump pipe was full of concrete. If it was not washed in time, it would cause great losses to the customer

after learning about the preliminary situation, ou Wangchun immediately led two Indian guys to get busy. The work of manually jacking the electromagnet, dismantling the pipe and cleaning the concrete was carried out in the hot sun. After ouwangchun cleaned the pump pipe, his clothes were wet, "even his socks were wet"

despite this, ouwangchun still raced against the clock to carry out maintenance work. Just as the solenoid valve was about to be replaced, ouwangchun blacked his eyes and fainted. Two Indian guys and clients rushed him to the nearest hospital for treatment. "It's just heat stroke. It's no big deal." After the event, ouwangchun analyzed that it was mainly because he could not drink water during Ramadan according to Muse's customs, which were more important for the personal safety of operators

after waking up in the hospital, ouwangchun first asked the Indian Service Engineer whether he had eliminated the equipment fault, which moved the customer. "We have used European and American brand products in Bahrain market for 30 years. We have never seen such good service." The person in charge of Haji Hassan readymix company sighed, "many companies have come to us for cooperation before, including many Chinese inspectors who should pay special attention to the national companies that use the detailed process of tensile testing machine for metal data according to the standards and specifications to detect relevant indicators. We have all rejected them. We believe in Sany." Subsequently, Haji Hassan readymix purchased a large number of Sany equipment

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