Breakthrough in intelligent voice retrieval resear

2022-08-16
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Breakthrough in call center intelligent voice retrieval research

ctiforum July 3 news (Yang Jialin): Japan animo limited, a wholly-owned subsidiary of Fujitsu, recently released their latest achievements in voice application in Beijing, in which call center voice retrieval attracted attention

the figure above shows the project of animo limited. These pipes will be placed on the sea to share the latest achievements of voice application.

according to Mr. tsunping tuxin, voice business department of animo limited, animo Limited is a wholly-owned subsidiary of Fujitsu. Fujitsu Voice Research Institute has nearly 30 years of voice research history, and animo limited aims to apply and promote these research achievements

according to the CTI forum, at present, animo limited can realize voice keyword retrieval in the call center. For example, in the consultation of a certain bank business, define the keyword loan. When the word loan appears in the voice, the staff of the bank will automatically play the customer's voice with keywords as long as they open the relevant voice retrieval. At the same time of voice playback, the text is synchronously output, This greatly improves work efficiency

it is reported that voice keyword retrieval technology has always been highly concerned by voice technology manufacturers. This time, animo limited released the above voice application in China for the first time. The language of this release is Japanese. You should know that many parts of the experimental machine are easy to loose to meet the needs of operators in the process of operation. There is still a long way to go in applying Chinese localization

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